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Know everything

  • We ship worldwide.
  • Domestic orders are shipped with Fedex or Canada Post.
  • International orders are shipped with Fedex or DHL.
  • CANADA:
    Shipping to Canada costs $12 CAD. 
    We offer free shipping on Canadian orders of $200 CAD and over.

  • USA:
    Shipping to the U.S. (Non-contiguous states included) costs $16 CAD.
    We offer free shipping on all US orders of $200 CAD and over.
    Orders may be subject to customs and duty fees. These charges are the responsibility of the customer. Free Shipping does not include coverage for any customs or duty fees.
  • INTERNATIONAL:
    Shipping to the following countries costs $30 CAD and is free for orders of $300 CAD and over : 

    France, Spain, Germany, United Kingdom, Denmark, Portugal, Luxembourg, Finland, Belgium, Netherlands, Italy, Hungary, Malta, Switzerland, Greece, Austria, Norway, Poland, Sweden, Czechia, Greenland, Ireland, Monaco.

    Shipping to Japan, Thailand and South Korea costs $35 CAD.
    We offer free shipping on Japanese orders of $300 CAD and over.
    We offer free shipping on South Korean orders of $300 CAD and over.

    Shipping to Australia, New Zealand and Vietnam costs $42 CAD.

  • For other countries, please view the shipping rates calculator located on the Cart page before you proceed to the Check out. 

  • All orders shipped outside of Canada—including to the U.S.—may be subject to customs and duty fees. These charges are the responsibility of the customer. Free Shipping does not include coverage for any customs or duty fees.

  • Skateshop products are only available for Canadian orders.
  • Please make sure you supply us with a full and correct shipping address, including your apartment number.

  • We don't ship to PO boxes.
  • In the event of an unsuccessful delivery due to an incomplete address, please note that additional shipping fees may apply for the reshipping of your order.

     
  • You will get an email confirmation when your payment has been received, and another email with your tracking number when your order has been packed.

  • Please allow up to 2 days for the activation of your tracking number. 

  • Once your tracking number is active, the approximate time of transit is:

    Canada:  2-3 business days.
    USA: 3-4 business days.
    International: 4-5 business days.
  • Payments can be made through Paypal, Klarna or by Credit Card through Shopify Payments.

  • Express checkout can be made with Google Pay, Apple Pay and Paypal.

  • Please note that your bank may apply currency conversion fees.

  • Please note that if your order is being shipped to an address differing from the credit card’s Billing Address, we might request a picture of your ID or credit card matching the billing address.
  • All Dime products are returnable for an Online Store Credit with the exception of Caps, Shoes, Socks and Underwear.

  • All products from brand collaborations are final sale, no returns or exchanges available.

  • All products from the Online Skateshop are final sale, no returns or exchanges available.

  • Product(s) purchased online cannot be returned in store. Please follow the Return Instructions below.

  • Product(s) purchased at our Flagship Store have to be returned in store. Please follow the instructions on your store receipt.

  • If you received the wrong product and/or a defective product, please contact us at contact@dimemtl.com.
  • You have 15 days after receiving your order to contact us at contact@dimemtl.com to present your issue for a return authorization to be approved.

  • When a return is authorized, you’ll have 10 days to provide us with your package’s tracking number.

  • Make sure to include the Return Authorization form provided by our customer service in your package. We need it to sort and process your return.

  • After your return is processed and approved, you can anticipate 5 business days to receive your Online Store Credit.

  • Dime cannot refund the original shipping fees.

  • Dime is not responsible for the return shipping costs and/or custom charges.

  • Dime is not responsible for damaged or lost items in return transit.

  • All returned items must be in original, resellable condition. (unworn, unwashed, tags intact and include original bag)
  • Dime Online Gift Cards are applicable to every product of our website.

  • Dime Online Gift Cads are sold in $ CAD denominations, see the conversion in cart.

  • To know how much is left on your card, contact us at contact@dimemtl.com.

  • Refunds for items purchased with online gift cards will be credited back to the gift card.

  • Dime Online Gift Cards never expire.

  • Dime Online Gift Cards cannot be refunded.

  • Dime Online Gift Cards cannot be used at our flagship store.