- We ship worldwide.
- Domestic orders are shipping with Fedex or Canada Post.
- International orders are shipped with Fedex.
Shipping to Canada costs $12 CAD.
We offer free shipping on Canadian orders of $185 CAD and over.
Shipping to the U.S. (Non-contiguous states included) costs $16 CAD.
We offer free shipping on all US orders of $185 CAD and over.
Shipping to the following countries costs $30 CAD :
France, Spain, Germany, United Kingdom, Denmark, Portugal, Luxembourg, Finland, Belgium, Netherlands, Italy, Hungary, Malta, Switzerland, Greece, Austria, Norway, Poland, Sweden, Czechia, Greenland, Ireland, Monaco.Shipping to Japan, Thailand and South Korea costs $35 CAD.
We offer free shipping on Japanese orders of $300 CAD and over.
Shipping to Australia, New Zealand and Vietnam costs $42 CAD.
- For other countries, please view the shipping rates calculator located on the Cart page before you proceed to the Check out.
- International orders are subject to duty and custom fees. We are not responsible for these charges. The free shipping on orders over $185 CAD does not cover duty and/or custom fees.
- Please make sure you supply us with a full and correct shipping address, including your apartment number.
- We don't ship to PO boxes.
- In the event of an unsuccessful delivery due to an incomplete address, please note that additional shipping fees may apply for the reshipping of your order.
- You will get an email confirmation when your payment has been received, and another email with your tracking number when your order has been packed.
- Please allow up to 2 days for the activation of your tracking number.
- Once your tracking number is active, the approximate time of transit is:
Canada: 2-3 business days.
USA: 3-4 business days.
International: 4-5 business days.
- Payments are made through Paypal or by Credit Card through Shopify Payments.
- Please note that your bank may apply currency conversion fees.
- Please note that if your order is being shipped to an address differing from the credit card’s Billing Address, we might request a picture of your ID or credit card matching the billing address.
- All Dime products are returnable for an Online Store Credit with the exception of Caps, Shoes, Socks and Underwear.
- All products from brand collaborations are final sale, no returns or exchanges available.
- All products from the Online Skateshop are final sale, no returns or exchanges available.
- Product(s) purchased online cannot be returned in store. Please follow the Return Instructions below.
- Product(s) purchased at our Flagship Store have to be returned in store. Please follow the instructions on your store receipt.
- If you received the wrong product and/or a defective product, please contact us at email@example.com.
- You have 5 days after receiving your order to contact us at firstname.lastname@example.org to present your issue for a return authorization to be approved.
- When a return is authorized, you’ll have 5 days to provide us with your package’s tracking number.
- Make sure to include the Return Authorization form provided by our customer service in your package. We need it to sort and process your return.
- After your return is processed and approved, you can anticipate 5 business days to receive your Online Store Credit.
- Dime cannot refund the original shipping fees.
- Dime is not responsible for the return shipping costs and/or custom charges.
- Dime is not responsible for damaged or lost items in return transit.
- All returned items must be in original, resellable condition. (unworn, unwashed, tags intact and include original bag)