Shipping & Returns
You will get an email confirmation when your payment has been received, and another email with your tracking number when your order has been packed.
Please allow up to 2 days for the activation of your tracking number.
Please make sure you supply us with a full and correct shipping address, including your apartment number. In the event of an unsuccessful delivery due to an incomplete address, please note that additional shipping fees may apply for the reshipping of your order.
We don't ship to PO boxes.
Payments are made through Paypal or by Credit Card through Shopify Payments.
Please note that your bank may apply currency conversion fees.
Orders shipped to the USA may be subject to customs and duty fees. These charges are calculated at checkout and are not part of the shipping fees.
International orders are subject to duty and custom fees. We are not responsible for these charges. The Free Shipping option does not cover duty and/or custom fees.
Please note that if your order is being shipped to an address differing from the credit card’s Billing Address, we might request a picture of your ID or credit card matching the billing address.
Return Policy
Dime cannot refund the original shipping fees.
All products from brand collaborations are final sale, no returns or exchanges available.
All products from the Online Skateshop are final sale, no returns or exchanges available.
Product(s) purchased online cannot be returned in store. Please follow the Return Instructions below.
Product(s) purchased at our Flagship Store have to be returned in store. Please follow the instructions on your store receipt.
If you received the wrong product and/or a defective product, please contact us at contact@dimemtl.com.
Return instructions
You have 15 days after receiving your order to contact us at contact@dimemtl.com to present your issue for a return authorization to be approved.
When a return is authorized, you’ll have 10 days to provide us with your package’s tracking number.
Make sure to include the Return Authorization form provided by our customer service in your package. We need it to sort and process your return.
After your return is processed and approved, you can anticipate 5 business days to receive your Online Store Credit.
Dime is not responsible for the return shipping costs and/or custom charges.
Dime is not responsible for damaged or lost items in return transit.
All returned items must be in original, resellable condition. (unworn, unwashed, tags intact and include original bag)
Skateshop products are only available for Canadian orders.
Dime Online Gift Cards are applicable to every product of our website.
To know how much is left on your card, contact us at contact@dimemtl.com.
Refunds for items purchased with online gift cards will be credited back to the gift card.
Dime Online Gift Cards never expire.
Dime Online Gift Cards cannot be refunded.
Dime Online Gift Cards cannot be used at our flagship store.