Refund policy
Return Policy
Dime cannot refund the original shipping fees.
All returns are issued as store credits.
All products from brand collaborations are final sale, no returns or exchanges available.
All products from the Online Skateshop are final sale, no returns or exchanges available.
Product(s) purchased online cannot be returned in store. Please follow the Return Instructions below.
Product(s) purchased at our Flagship Store have to be returned in store. Please follow the instructions on your store receipt.
If you received the wrong product and/or a defective product, please contact us at contact@dimemtl.com.
Return instructions
You have 15 days after receiving your order to request a return.
You can click here or contact us at contact@dimemtl.com to present your issue for a return authorization to be approved.
When a return is authorized, you’ll have 10 days to provide us with your package’s tracking number.
Make sure to include the Return Authorization form provided by our customer service in your package. We need it to sort and process your return.
After your return is processed and approved, you can anticipate 5 business days to receive your Online Store Credit.
Dime is not responsible for the return shipping costs and/or custom charges.
Dime is not responsible for damaged or lost items in return transit.
All returned items must be in original, resellable condition. (unworn, unwashed, tags intact and include original bag)